Terms & Conditions

Orders / Exchanges / Returns

All On Point Performance Costumes are MADE TO ORDER so please order and choose exactly what you need as items cannot be exchanged or returned due to this matter.

If you require a sample of costumes, please allow 4 weeks for this then 4 weeks production time if you are satisfied. Samples will incur normal costume and shipping cost.

Any cancellations or changes of orders must be made within 48 hours of the initial order.

We do not provide credit or refunds. 

Faulty Items

Items that are faulty will be replaced exactly as the initial order placed by the customer. If by any chance we are unable to replace this item, a full refund will be issued.

Faulty items must be reported within 1 week of receiving the item in order for us to replace them.

Delivery

On Point Performance costumes are made overseas and have a 2-6 week production and delivery schedule. Once we receive your costumes and full payment has been made, we will dispatch your order within 48 hours of receiving it.

Our costumes will be shipped by either courier or post. Most states in Australia should receive their order within 7-10 days of being dispatched from our Sydney warehouse and a tracking number WILL be provided to you at time of dispatch.

Costs of deliveries will vary pending on size and weight of costumes as well as the location of costume delivery destination.

MEMBERSHIP SIGN UP TERMS AND CONDITIONS

Intellectual Property & Unique designs

The member agrees that the Goods are unique and individually designed by On Point Performance Costumes. The member acknowledges, whilst, during and following ceasing to be a member, all intellectual property rights in the Goods or arising out of the supply of the Goods including any unique designs, drawings and sketches supplied by On Point Performance Costumes and shall remain the property of On Point Performance Costumes and the member will not, and further nor permit any related parties or third parties to reproduce any of On Point Performance Costumes permission either directly or indirectly from the member. On Point Performance Costumes reserves their rights in relation to the unauthorized use or reproduction of any intellectual property owned by On Point Performance Costumes.

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